Shipping, FAQ, Privacy and Terms
SHIPPING
Where do you ship and how much does it cost?
Uncle Crocky is based Melbourne, Australia but ships all over the world! The following shipping rates apply to online retail orders only, and not wholesale orders.
Within Australia:
To ensure that your treasures get to you safely, we use Australia Post. Orders of greeting cards are sent as tracked letters (a flat rate of $6.65 AUD), and if you purchase a tea towel and/or notebook, we bundle everything up and send it as a tracked parcel (a flat rate of $10.95). Tracked letters and parcels are sent using standard delivery, and we will send you the tracking number and link so that you can follow your parcels progress.
To New Zealand:
To ensure that your parcel travels safely across the Tasman and into your hands, we send orders as tracked parcels using Australia Post (a flat rate of $15.90 AUD). Parcels are sent using standard delivery, and we will send you the tracking number and link so that you can follow your parcels progress.
To anywhere else in the rest of the world:
You live a long way away! To ensure that your curiosities arrive safely over land and over sea, we send orders as tracked parcels via Australia Post. These cost a flat rate of $19.45 AUD for Asia, $26.80 AUD for Europe/UK and $21.75 AUD for anywhere in North America. If you are outside any of these regions, please contact us and we will let you know the shipping rate.
Do you send to PO Boxes?
Yes!
When will my package arrive?
We're a small team and do our best to get your parcel to you as quickly as possible. We always endeavour to have your order ready in 1-2 business days. Once it is received by Australia Post, it should take 1-4 business days for your package to arrive within Australia. Packages sent elsewhere can take longer depending on your location, but is usually 15+ business days. We'll send you a tracking number and link so that you can follow your parcel as it makes its way to you.
What happens if my parcel doesn't arrive?
You will be able to track your parcel using the emailed link from Australia Post or the courier service you have selected. If you have any issues or questions, please send us a message through the 'Contact' form.
Please ensure that the address you provide at checkout is correct and reliable for receiving parcels. If you realise you have entered an incorrect shipping address for your order, please contact us through the Contact Form as soon as possible, and we will attempt to correct it. However once a parcel enters into shipping, we will not be able to redirect it or replace items.
In the case that a parcel is returned to us, we will issue a new shipping invoice before sending the parcel out again.
TAXES
Depending on your location, your country may charge you country-specific taxes when you receive your parcel of treasures. Please note that you are responsible for paying these taxes and charges. Your purchase covers the cost of your Uncle Crocky objects and shipping from Australia to your destination only.
GUARANTEE
Uncle Crocky wants you to be delighted with your parcel of curiosities, so please send us a message through the Contact form if you have any issues (even if you've just changed your mind about what you've bought!) and we will do our best to make it right!
PRIVACY POLICY
Last updated on 27 November 2023.
This website is owned and operated by the Uncle Crocky Pty Ltd, a company based in Melbourne, Australia. Our Australian Business Number (ABN) is 20 685 069 176.
It's important to us to respect and protect any personal information we may collect from you. This Privacy Policy details the information we collect about you, how we may use this information, as well as the privacy and security of the third party sites that are affiliated with Uncle Crocky. By visiting, using, and/or purchasing from this website, you accept and consent to the terms and practices described below.
Collecting and using your information
While using this site, we may ask you to provide us with information that can be used to contact or identify you. This collected information includes, but is not limited to, your name, address, email address, phone number, order information, and financial and credit card information. We use may use this information to verify accounts created through the website, contact you about orders, to process and ship orders, to process payments, to provide you with invoices and/or order confirmations, to provide courier tracking, and to screen orders for potential risk of fraud. In line with the preferences you have shared with us (for example, if you sign up for Uncle Crocky’s Irregular Bulletin), we may also use these details to provide you with information and updates about our products of curiosity.
When you place an order through the site, sign up for Uncle Crocky's Irregular Bulletin, contact us through the Contact form or email us directly, we will maintain your information for our records unless and until you ask us to delete this information.
Where you contact Uncle Crocky through the Contact form, we will also store and use your email address in our email system for the purpose of responding to your enquiry.
Uncle Crocky will never give away or sell your email address. Nor will we share your information with third parties other than for the purpose of fulfilling and shipping your order, and as required by applicable laws and regulations.
Cookies (sadly not the chocolate-chip kind)
Uncle Crocky's website may use cookies, tracking pixels and related technologies. Cookies are small data files that are stored on a device with a web browser, such as a computer or iPad. It can contain information about your device, your IP address, your session and the online activity on the website of anyone using your device. Like many websites, we use cookies to collect information for multiple purposes, including to operate and personalise this website. You can always choose not to provide us with any information, or to disable cookies, though this may affect your ability to access or use this site or features of it, and we may not be able to process transactions with you.
Third parties - Big Cartel
This website is built using Big Cartel. Big Cartel is protected by SSL encryption. You can read about Big Cartel's security here.
Third parties - Stripe Payments
At no time does Uncle Crocky have access to or store your credit card details. All of our payments and credit card transactions are processed by Stripe payment. Stripe uses a valid SSL certificate required to ensure your credit card details are safe. They also use Stripe JS to tokenise credit card numbeers to make payments, keeping card data secure. Stripe also supports Strong Customer Authentication (SCA). You can read about Stripe security here.
Third parties - Australia Post and Courier Services
Uncle Crocky uses Australia Post and courier services send parcels, depending on your selection of shipping method at checkout. You can view Australia Post's privacy policy here, and courier service privacy policies on their individual websites.
An important reminder about security on the internet
Please remember that no method of transmission over the internet or method of electronic storage is absolutely 100% secure. While we make the above attempts to protect your information means, no-one can ever guarantee absolute security of your information. You accept these terms by using and purchasing through this website.
Changes to this Privacy Policy
From time to time Uncle Crocky will modify this Privacy Policy, so please review it frequently. Changes the clarifications will take effect immediately upon their posting on this site, and may reflect changes to our practices or changes due to other operational, legal or regulatory reasons.
TERMS OF SERVICE
This website (this "Site”) is operated by Uncle Crocky. Throughout this website, the terms “we”, “us” and “our” refer to Uncle Crocky. Uncle Crocky offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting this website, purchasing something from us, signing up for Uncle Crocky’s Irregular Bulletin or engaging in any other features offered by this website or Uncle Crocky, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of this Site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using this website.
By accessing or using any part of this Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then please do not access this website or use any services. Any new features or tools added to the current store shall also be subject to the Terms of Service.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to this website. It is your responsibility to check this page periodically for changes. Your continued use of or access to this website following the posting of any changes constitutes acceptance of those changes.
SECTION 1: Online Store Terms
When you place an order of products with us, this is an offer of our products in accordance with these Terms of Service. We may choose to accept your order by arranging for the processing of your payment and the shipping of the products, or may, for any reason, decline to accept your order or any part of your order. The price payable for products ordered by you shall be the price displayed on the website at the time your order is submitted, together with the applicable delivery charges. By default, all prices are displayed in Australian dollars (AUD), inclusive of Australian Goods and Services Tax (GST) and are processed in this currency.
You may not use our products or any part of this Site for any illegal or unauthorised purpose; nor may you, in the use of this Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, malware, viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your use of the Services provided.
SECTION 2: General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your information (not including credit card information), may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on this website through which the Service is provided, without express written permission by us.
We do not guarantee that this website will be available at all times, and you agree that we will not be liable to you for any unavailability of this website at any given time. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3: Accuracy, Completeness and Timeliness of Information
While we do our very best to ensure that information made available on this website is not accurate, complete or current, the material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk. This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on this website. You agree that it is your responsibility to monitor changes to this website.
SECTION 4: Modifications to the Service and Prices
Prices for our products are subject to change without notice, and unless otherwise stated are in Australian dollars (AUD) and are inclusive of Australian Goods and Services Tax (GST). We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5: Products and Services
Certain products may be available exclusively online through this website. These products may have limited quantities and are subject to return or exchange only according to our Shipping and Replacements Policy available on this website.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6: Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Where you have chosen to create a user account with us, you agree to treat your account log in information (including your password) as confidential. You may not use a password which is obvious or easy to guess or determine.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7: Third-party Links
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 8: User Feedback and Other Submissions
If, at our request, or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
SECTION 9: Personal Information
Your submission of personal information through the store and this website is governed by our Privacy Policy. To view our Privacy Policy, please visit our Privacy Policy on this website.
SECTION 10: Errors, Inaccuracies and Omissions
Occasionally there may be information on this website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 11: Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using this Site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 12: Intellectual Property
Uncle Crocky owns or licences all intellectual property rights in this website and all content contained on it, including (but not limited to) all product and brand names, logos, trademarks, designs, artwork, visual effects, graphics and source code. You may download or print extracts of this website solely for your personal use. Any other use of the intellectual property contained on this website, including the copying or downloading of information for commercial purposes, is strictly prohibited and will constitute a breach of these Terms of Service.
SECTION 13: Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. While we take all reasonable steps to ensure the safety of this website, we do not warrant or represent that this website is or will be free or secure from viruses or other malicious code. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may suspend the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We shall not be liable to you for any delay or non-performance of our contractual obligations to the extent that such delay or non-performance is caused by an event or circumstance which is outside our reasonable control.
In no case shall Uncle Crocky be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14: Indemnification
You agree to indemnify, defend and hold harmless Uncle Crocky and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15: Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16: Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using this website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17: Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this website or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18: Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria, the Australian state in which Uncle Crocky Pty Ltd is registered. You and we submit to the exclusive jurisdiction of the courts of Victoria, Australia, in relation to any dispute, claim or legal matter arising as a result of, or in regards to, your use of the Service and these Terms of Service.
SECTION 19: Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to this website. Please check this website periodically for changes. Your continued use of or access to this website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20: Contact Information
Questions about the Terms of Service should be sent to us via our Contact page.